- what is the cost of shipping?
delivery within the uk is free of charge for orders of £ 70.00 net or more.
for orders below £ 70.00 we charge £ 9.90 net to cover part of the postage and packaging costs.
for bulky factory equipment we charge an extra 11% of the net order value for freight.
our general terms and conditions apply.
- what must be taken into account when dealing with bulky items?
bulky items are subject to an additional charge for freight. delivery may be delayed by the carrier.
- dry battery
air freight may cause split delivery and extra charges due to a tightening of regulations.
- how do i change my delivery address?
in "my eshop" you can change your delivery address. you may need to contact your company's administrator to give you the rights to do this.
- what types of dispatch are there?
for urgent orders please contact our customer service department on 44 (0) 8704 176111
mon - thu 7.30am - 5.00pm, fridays 07.30am - 3.00pm.
- can i pick-up my order?
self pick-up is currently not available.
- how can i track my delivery?
you can track your order once it has been collected by the transport service. your order contains information about the progress of your shipment.
to access this information go to "my eshop", section "orders" and select the order in question. this is where you will get the link to track your shipment.
please note that the individual items of your order may have varying delivery dates and therefore also varying tracking information.
- is the delivery quality ensured?
the certification body of tüv süd certifies that the hoffmann group, with the mentioned subsidiaries, has been successfully tested in the fields of delivery quality and customer satisfaction.
an audit was performed and has demonstrated that the requirements of the 'tüv ms standards lieferqualität' as regards delivery culture and reliability, handling of complaints and skills / qualifications of employees are met.